Complaints procedure

We are committed to providing high quality support to clients’ relationships, founded on co-operation and good communication. However should a problem arise we have a complaints procedure which aims to make the process straightforward and fair.

Should you wish to make a complaint, in the first instance, please raise it with our Counselling practice manager. Your complaint or concerns will be investigated and you will receive a reply within four weeks. 

If you wish to take your complaint further after receiving your reply, please contact our CEO Julie Hogg-Weld.


Bright Light is a member of Relationships Scotland and adheres to their recommended complaints procedure. You can download a copy of their Guidance for People wishing to make a Complaint here and a copy of their National Complaints Policy & Procedures here. Please read both documents if you are considering making a complaint against Bright Light.